Billing & Payment Terms

Last updated: 11 May 2026

These Billing & Payment Terms apply to purchases made through Lamora Home by customers in Australia.

Lamora Home is operated by ProshipeCommerce, a business registered in the Netherlands, and provides products and customer support to customers in Australia.

Accepted Payment Methods

At Lamora Home, we offer secure and reliable payment methods to provide a smooth and safe checkout experience.

We accept major payment methods, including:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

The available payment methods may vary depending on your device, browser, location, and the payment options displayed at checkout.

All payments are processed securely through trusted payment providers.

Payment Processing

Payment is required at the time of purchase.

Orders will only be processed once full payment has been successfully received.

If a payment is declined, fails, or cannot be verified, the order will not be confirmed or processed.

We reserve the right to cancel or hold an order if payment cannot be verified or if suspicious or unauthorised activity is detected.

Prices and Currency

All prices displayed on our website are shown in Australian Dollars (AUD), unless otherwise stated.

Displayed prices include applicable taxes and compulsory charges where required by Australian law.

Shipping costs, if any, and any other applicable charges will be clearly displayed before you place your order.

We offer free standard shipping within Australia unless otherwise stated at checkout.

Prices are subject to change without prior notice. The price charged for a product is the price shown at the time your order is placed.

Payment Surcharges

We do not charge hidden payment fees.

If any payment surcharge applies to a specific payment method, it will be clearly disclosed before you place your order.

Any payment surcharge, where applicable, will not exceed the cost to us of accepting that payment method, where required by law.

Secure Transactions

We take the security of your payment information seriously.

All transactions are protected using SSL encryption.

Payments are processed through secure and trusted payment gateways.

Lamora Home does not intentionally store full credit card or payment card details. Payment details are handled by our payment providers in accordance with their security and compliance standards.

Billing Information

You agree to provide current, complete, and accurate billing and payment information when placing an order.

You also agree to promptly update your information where necessary so we can process your order, issue order updates, arrange refunds, and contact you if required.

Refunds

Refunds are processed in accordance with our Return & Refund Policy and any rights you may have under Australian Consumer Law.

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.

Refunds are typically processed within 10 business days after approval, although your bank or payment provider may require additional time to make the funds available.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first at support@lamorahome.com so we can assist you promptly.

If a payment dispute or chargeback is raised, we may provide relevant order, payment, delivery, communication, and refund information to the payment provider, bank, or dispute-resolution provider where appropriate.

Nothing in this section limits any rights or remedies you may have under Australian Consumer Law.

Fraud Prevention

To protect our customers and our business, we may:

• review orders for potential fraud or unauthorised activity;
• request additional verification for certain transactions;
• cancel or hold orders if suspicious activity is detected;
• refuse or cancel orders where payment information cannot be verified.

If we cancel an order after payment has been received, we will provide a refund where required by law.

Contact Information

Store name: Lamora Home
Company name: ProshipeCommerce

Business Address
Bijvang 33
4817 DD Breda
Netherlands

Registration number: 95306943
VAT number: NL005144341B74

Email: support@lamorahome.com
Phone: + 61 29 0984495

Customer service hours:
Monday – Saturday: 9:00 – 17:00, Sydney time, AEST/AEDT
Sunday: Closed

We aim to respond to enquiries within 24 hours.