Return & Refund Policy
Return & Refund Policy
Last updated: 11 May 2026
At Lamora Home, we aim to provide a clear and fair return and refund process for customers in Australia. Please review this policy carefully before making a purchase.
Lamora Home is operated by ProshipeCommerce, a business registered in the Netherlands, and provides products and customer support to customers in Australia.
Nothing in this Return & Refund Policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
If a product has a major problem, you may be entitled to a refund, replacement, repair, or other remedy under Australian Consumer Law.
If a product has a minor problem, we may provide a repair, replacement, refund, or other suitable remedy in accordance with Australian Consumer Law.
This policy applies in addition to, and does not limit, your rights under Australian Consumer Law.
Change-of-Mind Returns
We offer a 30-day return period for eligible change-of-mind returns.
This means you have 30 days from the date you receive your item to request a return.
To be eligible for a change-of-mind return:
- the item must be unused;
- the item must be in the same condition as received;
- the item must be in its original packaging where reasonably possible;
- proof of purchase, such as your order confirmation, is required.
Items that do not meet these conditions may not be accepted for a change-of-mind return.
Returns for Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, incorrect, or does not match its description, please contact us as soon as possible at support@lamorahome.com.
Please include:
- your order number;
- a description of the issue;
- clear photos of the item;
- clear photos of the packaging, where relevant.
We will review the situation and provide an appropriate solution in accordance with Australian Consumer Law.
For damaged, defective, or incorrect items, the 30-day change-of-mind return period does not limit any rights or remedies you may have under Australian Consumer Law.
Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for the cost of return shipping unless we state otherwise.
For damaged, defective, incorrect, or non-compliant items, we will cover or reimburse reasonable return shipping costs where required by Australian Consumer Law.
If you believe your item has a problem, please contact us before returning it so we can provide the correct return instructions.
How to Request a Return
To request a return, please contact us at:
Please include:
- your order number;
- the email address used to place the order;
- the reason for return;
- photos of the item and packaging, where relevant.
If your return request is approved, we will provide instructions on how and where to send your item.
Returns sent without prior approval may not be accepted, unless otherwise required by applicable law.
Return Address
The return address may vary depending on the product and return reason.
Please contact us first at support@lamorahome.com before sending any item back. We will provide the correct return address and return instructions after your return request has been reviewed.
Non-Returnable Items
Certain items cannot be returned for change of mind, including:
- custom or personalised items;
- perishable goods, if applicable;
- hazardous materials, flammable liquids, or gases;
- gift cards;
- items that have been used, damaged, or altered by the customer.
These exclusions apply to change-of-mind returns only and do not limit any rights you may have under Australian Consumer Law if an item is faulty, defective, incorrectly supplied, or does not match its description.
Exchanges
We do not offer direct exchanges for change-of-mind returns.
To receive a different item, please return your original item if eligible and place a new order once your return has been processed.
For damaged, defective, incorrect, or non-compliant items, we may offer a replacement or other suitable remedy in accordance with Australian Consumer Law.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved:
- your refund will be processed to your original payment method;
- refunds are typically processed within 10 business days after approval;
- your bank or payment provider may require additional time to make the funds available.
If you have not received your refund within 15 business days after approval, please contact us at support@lamorahome.com.
Original Shipping Costs
For orders with free standard shipping, no standard shipping fee is charged at checkout.
If a paid shipping option is offered and selected, original shipping fees may not be refundable for change-of-mind returns unless required by law.
For faulty, damaged, incorrect, or non-compliant products, any refund or remedy will be handled in accordance with Australian Consumer Law.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@lamorahome.com.
Orders can only be cancelled before they have been processed and dispatched.
Once an order has been dispatched, it can no longer be cancelled and must follow the return process described in this policy.
Important Information
- Refunds are only issued for eligible returned items or where required by Australian Consumer Law.
- Return shipping costs for change-of-mind returns are usually the responsibility of the customer.
- For faulty, damaged, incorrect, or non-compliant items, we will provide a suitable remedy in accordance with Australian Consumer Law.
- We do not charge restocking fees.
- Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.
Contact Information
Store name: Lamora Home
Company name: ProshipeCommerce
Business Address
Bijvang 33
4817 DD Breda
Netherlands
Email: support@lamorahome.com
Phone: + 61 29 0984495
Customer service hours:
Monday – Saturday: 9:00 – 17:00, Sydney time, AEST/AEDT
Sunday: Closed
We aim to respond to enquiries within 24 hours.