Terms & Conditions

Terms and Conditions

Last updated: 11 May 2026

1. Introduction

Welcome to Lamora Home.

These Terms and Conditions explain how you may use our website, place orders, purchase products, contact us, and interact with our online store.

Lamora Home is operated by ProshipeCommerce, a business registered in the Netherlands. We sell home and interior products to customers in Australia and provide customer support for Australian customers.

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to display products, process orders, and operate our website.

In these Terms:

"Lamora Home", "we", "us", and "our" refer to Lamora Home operated by ProshipeCommerce.
"You" and "your" refer to any visitor, customer, or person using our website.
"Website" means our online store and any related pages, features, content, products, services, or tools.

By using our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other mandatory consumer protection laws. To the extent that any provision of these Terms conflicts with the Australian Consumer Law, the Australian Consumer Law prevails.

2. Who We Are

Store name: Lamora Home
Company name: ProshipeCommerce
Address: Bijvang 33, 4817 DD, Breda, Netherlands
Registration number: 95306943
VAT number: NL005144341B74
Phone: + 61 29 0984495
Email: support@lamorahome.com

Customer service hours:
Monday – Saturday: 9:00 – 17:00, Sydney time, AEST/AEDT
Sunday: Closed

We aim to respond to customer enquiries within 1 business day during our customer service hours.

Lamora Home is operated by ProshipeCommerce, a business registered in the Netherlands. We are not registered in Australia. For customers in Australia, your statutory rights under the Australian Consumer Law apply regardless of where we are located.

3. Using Our Website

You may use our website for personal and lawful shopping purposes only.

You agree not to use our website in a way that is unlawful, fraudulent, misleading, harmful, abusive, or disruptive.

You must not:

interfere with the security or operation of the website;
attempt to gain unauthorised access to our systems;
upload viruses, malware, or harmful code;
scrape, copy, or misuse website content;
submit false, inaccurate, or misleading information;
impersonate another person or business;
use our website for spam, phishing, or other unauthorised activity; or
use our website in a way that may harm Lamora Home, our customers, our service providers, or any third party.

We may restrict or suspend access to our website if we reasonably believe these Terms have been breached or our website is being misused.

4. Age and Account Responsibility

By using our website or placing an order, you confirm that you are legally able to enter into a purchase contract in your place of residence, or that you are using the website with the involvement and permission of a parent or legal guardian.

You may be asked to provide information such as your name, email address, phone number, billing address, delivery address, and payment details. You agree that the information you provide is accurate, current, and complete.

If you create an account, you are responsible for keeping your login details secure and for any activity that occurs under your account. Please contact us promptly if you believe your account has been accessed without permission.

5. Product Information

We aim to present our products clearly and accurately, including product descriptions, images, dimensions, materials, colours, finishes, specifications, prices, and availability.

However, minor differences may occur. Product colours, textures, finishes, packaging, or appearance may vary slightly due to screen settings, photography, lighting, manufacturing differences, supplier updates, or natural material variations. Product images are provided to help you understand the product, but they may not always show every detail exactly as it appears in person.

If you are unsure about a product, please contact us before placing an order.

We may update product information, prices, availability, or product ranges from time to time. We may also discontinue products where permitted by law.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products. After you place an order, you should receive an order confirmation email confirming we have received your order. We may still need to verify payment, availability, delivery details, or other order information before the order is processed or dispatched.

We may refuse, cancel, or limit an order where permitted by law, including if:

a product is unavailable;
payment is declined, reversed, or cannot be verified;
delivery details are incomplete or incorrect;
there is an obvious pricing, product, or availability error;
we reasonably suspect fraud, abuse, or unauthorised activity;
the order appears to be placed for resale or commercial redistribution without our consent;
we cannot deliver to the address provided; or
we are required or permitted to do so by law.

If we cancel an order after payment has been received, we will refund the cancelled amount using the original payment method where possible.

Please check your order details carefully before completing checkout. Once an order has entered processing, we may not always be able to change or cancel it.

7. Personal Use Only

Products sold on our website are intended for personal or household use. You must not purchase products from us for commercial resale, unauthorised distribution, or export unless we have agreed to this in writing. We may limit quantities or refuse orders that appear to be placed for resale or other unauthorised commercial purposes.

8. Prices, Taxes, and Payment

Prices on our website are displayed in Australian Dollars (AUD) unless stated otherwise. All prices displayed include GST where applicable.

We aim to display prices, taxes, shipping costs, and any other compulsory charges clearly before you complete your order. Shipping costs and available shipping methods will be shown at checkout where applicable and are also explained in our Shipping Policy.

Prices, discounts, promotions, and offers may change from time to time. The price charged for your order is the price shown at checkout when you place the order, subject to correction of obvious errors where permitted by law.

By submitting payment information, you confirm that:

the payment details are accurate and complete;
you are authorised to use the selected payment method;
your payment provider may charge the order amount;
you will pay the order total shown at checkout; and
you will keep your billing and contact information up to date.

We may use third-party payment processors to securely process payments. Your payment may also be subject to the terms and policies of the relevant payment provider. For full details, see our Billing and Payment Terms.

9. Promotions and Discount Codes

Promotions, discount codes, free shipping offers, and special offers may be subject to additional conditions. Unless stated otherwise, promotions:

may be limited to selected products;
may have expiry dates;
may require a minimum spend;
may not be combined with other offers;
may be limited to one use per customer or order;
may not be exchanged for cash; and
may not be applied after an order has already been placed.

We may withdraw or change promotions where permitted by law.

10. Shipping and Delivery

Shipping options, delivery estimates, delivery costs, tracking information, processing times, and delivery regions are explained in our Shipping Policy and at checkout where applicable.

Delivery timeframes are estimates only unless we expressly state otherwise. Delivery may be affected by carrier delays, customs processing, stock availability, public holidays, weather events, incorrect delivery information, or circumstances outside our reasonable control.

You are responsible for providing accurate and complete delivery information. If your order is lost, damaged in transit, significantly delayed, or not delivered within a reasonable time, please contact us so we can investigate and provide an appropriate solution in accordance with applicable law, including the Australian Consumer Law where relevant.

Risk in the products passes to you when the products are delivered to the delivery address provided by you, or to a person authorised by you to receive them, except where the law provides otherwise.

11. Returns, Refunds, and Consumer Rights

Returns, refunds, exchanges, and product issue claims are handled in accordance with our Return & Refund Policy, which sets out the applicable return window, conditions, and process.

Nothing in these Terms or in our Return & Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. If a product has a minor problem, we may provide a repair, replacement, or refund within a reasonable time, in accordance with applicable law.

Any change-of-mind return policy we offer is provided in addition to your legal rights and does not limit your rights under the Australian Consumer Law.

12. Damaged, Faulty, or Incorrect Products

If you receive a product that appears damaged, faulty, incorrect, incomplete, or not as described, please contact us as soon as reasonably possible.

To help us assess the issue, we may ask you to provide:

your order number;
a description of the issue;
photos or videos of the product, packaging, or damage; and
any other information reasonably needed to review the matter.

Depending on the situation and the rights that apply, this may include a repair, replacement, refund, missing-part replacement, store credit where appropriate or agreed, or another remedy permitted by applicable law.

13. Website Availability

We aim to keep our website available, secure, and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, or free from technical issues. We may update, maintain, suspend, or modify parts of the website from time to time. We are not responsible for temporary website interruptions, technical errors, or service disruptions, except where liability cannot be excluded by law.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, delivery providers, analytics tools, marketing platforms, review tools, and customer support tools. These third-party services may have their own terms, policies, and privacy practices. We are not responsible for third-party websites, platforms, tools, or services, except where required by law.

15. Shopify Platform

Our store is hosted and powered by Shopify. Shopify provides the ecommerce platform that allows us to operate our online store. However, your purchase of products from Lamora Home is a transaction between you and Lamora Home. Questions about products, orders, shipping, returns, refunds, or customer support should be directed to Lamora Home using the contact details in these Terms.

16. Privacy

We handle personal information in accordance with our Privacy Policy. By using our website or placing an order, you acknowledge that personal information may be collected, used, stored, and shared as described in our Privacy Policy. Because our store is powered by Shopify, certain information may also be processed by Shopify and its service providers to operate, secure, improve, and support the online store.

17. Reviews, Comments, and Customer Content

You may be able to submit reviews, photos, comments, questions, feedback, or other content to us or through our website. By submitting content, you confirm that:

you own or have permission to submit the content;
the content is accurate and not misleading;
the content does not infringe any third-party rights;
the content does not contain unlawful, abusive, offensive, discriminatory, obscene, or harmful material; and
the content does not contain viruses, malware, spam, or deceptive material.

You grant us permission to use, reproduce, edit, publish, display, translate, and distribute your submitted content for website, customer service, business, and marketing purposes, subject to applicable law and our Privacy Policy. We may remove or edit content that we reasonably consider unlawful, misleading, inappropriate, offensive, or in breach of these Terms.

18. Intellectual Property

All content on our website, including text, product images, graphics, logos, icons, videos, layout, design, branding, and other materials, is owned by or licensed to Lamora Home, ProshipeCommerce, our partners, or our licensors. You may use the website only for personal shopping and informational purposes. You must not copy, reproduce, modify, distribute, publish, sell, resell, exploit, or use any website content, branding, product images, or intellectual property without our prior written permission, except where allowed by law. All rights not expressly granted are reserved.

19. Errors and Corrections

From time to time, our website may contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, delivery times, or other information. We may correct errors and update information where permitted by law. If an error affects an order you have already placed, we will contact you where reasonable and provide an appropriate solution in accordance with applicable law.

20. Limitation of Liability

To the maximum extent permitted by law, Lamora Home, ProshipeCommerce, our officers, employees, contractors, suppliers, service providers, and partners are not liable for indirect, incidental, special, punitive, or consequential loss or damage arising from your use of our website or products purchased through our website. This may include loss of profit, loss of revenue, loss of savings, loss of data, business interruption, or similar losses.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including rights and remedies under the Australian Consumer Law or other applicable consumer protection laws.

21. Indemnity

You agree to indemnify Lamora Home and ProshipeCommerce against reasonable losses, liabilities, damages, claims, costs, and expenses arising directly from: your breach of these Terms; your misuse of our website; your violation of applicable law; or your infringement of another person's rights. This clause applies only to the extent permitted by law and does not limit any rights you may have under applicable consumer protection laws.

22. Suspension or Termination

We may suspend or terminate your access to our website if we reasonably believe that you have breached these Terms, misused our website, engaged in unlawful or fraudulent activity, or created risk for us, our customers, or our service providers. Any rights, obligations, or liabilities that arose before suspension or termination will continue where necessary. Sections that by their nature should continue after termination will continue, including sections relating to intellectual property, privacy, liability, indemnity, governing law, and dispute handling.

23. Changes to These Terms

We may update these Terms from time to time by posting a revised version on this page. The updated Terms apply from the date they are published, unless stated otherwise or required by law. The Terms that apply to your order are the Terms published at the time you place your order, unless a change is required by law. You should review this page periodically for updates.

24. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be interpreted or limited to the minimum extent necessary, or severed where required. The remaining parts of these Terms will continue to apply.

25. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean we waive that right. Any waiver must be clear and in writing to be effective.

26. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations where permitted by law, provided this does not reduce any mandatory consumer rights you have under applicable law.

27. Governing Law

These Terms are governed by the laws of the Netherlands, except to the extent that mandatory consumer protection laws in another jurisdiction apply.

For customers in Australia, nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable mandatory consumer protection laws.

To the extent that any provision of these Terms is inconsistent with your rights under the Australian Consumer Law, your Australian Consumer Law rights will prevail.

Nothing in this section prevents you from exercising rights or remedies available to you under applicable consumer protection laws.

28. Contact Us

If you have any questions about these Terms, your order, our products, or our policies, please contact us:

Customer service hours:
Monday – Saturday: 9:00 – 17:00, Sydney time, AEST/AEDT
Sunday: Closed

We aim to respond to customer enquiries within 1 business day during our customer service hours.