Shipping Policy

Last updated: 31 August 2026

This Shipping Policy applies to Lamora Home and provides a clear overview of our shipping procedures for customers in Australia. Please review this policy carefully before placing an order.

Lamora Home is operated by ProshipeCommerce, a business registered in the Netherlands, and provides products and customer support to customers in Australia.

Shipping Overview

Shipping destination: Australia
Shipping cost: Free standard shipping within Australia
Processing time: 1–2 business days
Estimated delivery time after dispatch: 6–8 business days
Total estimated delivery time from order date: 7–10 business days

All delivery timeframes are estimates and may vary depending on your location, carrier availability, public holidays, customs processing where applicable, and other external factors.

Order Processing

Orders are processed within 1–2 business days, Monday to Friday, excluding public holidays. Orders placed before 17:00 Sydney time (AEST/AEDT) may be processed on the same business day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Once your order has been placed, you will receive an order confirmation email. When your order has been dispatched, tracking information will be provided where available.

Shipping and Delivery

We currently ship to customers within Australia. All orders are shipped using standard delivery services. From the moment your order is processed and dispatched, delivery typically takes 6–8 business days.

Please note:

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur due to shipping carriers, weather conditions, public holidays, customs processing where applicable, high demand periods, supply chain disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping details at checkout. If your shipping address is incomplete or incorrect, delivery may be delayed or unsuccessful.
If an order is returned to us due to incorrect or incomplete delivery information, we will contact you to arrange a suitable resolution.

Customs, Duties, and Import Charges

Standard shipping is free and covers delivery to your address within Australia. This does not include any customs duties, import taxes, tariffs, or other government charges that may apply when your order enters Australia.

Most orders are shipped as low-value parcels and are not subject to any additional charges on arrival. However, if a shipment is assessed for customs duties or import taxes — for example, on a higher-value order — these charges are the legal responsibility of the recipient as the importer of the goods, and are collected directly by the customs authority or the shipping carrier, not by Lamora Home. Lamora Home is not responsible for, and does not reimburse, any customs duties, import taxes, tariffs, or related administrative fees applied after checkout.

We do not add any hidden charges of our own after checkout — the amount you pay at checkout is the full amount payable to Lamora Home. Any customs or import charge described above is a separate government or carrier charge, not a fee we charge.

Delayed Orders

During busy periods, delivery times may be extended. If your order has not arrived within 3 additional business days after the estimated delivery timeframe, please contact our customer support team so we can assist you. When contacting us about a delayed order, please include your order number and the email address used to place the order.

Lost Orders

If your order appears to be lost in transit, please contact us at support@lamorahome.com. We will investigate the issue with the shipping carrier and provide an appropriate resolution in accordance with applicable consumer law.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@lamorahome.com. To help us resolve the issue quickly, please provide: your order number; a description of the issue; clear photos of the item; and clear photos of the packaging, where relevant.

We will review your case and provide a suitable solution in accordance with our Return & Refund Policy and any rights you may have under Australian Consumer Law.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at support@lamorahome.com. Orders can only be cancelled before they have been processed and dispatched. Once an order has been dispatched, it can no longer be cancelled and must follow the return process described in our Return & Refund Policy.

Important Information

Shipping times are estimates and may vary.
Free standard shipping applies to orders delivered within Australia; customs duties or import taxes on higher-value orders, if any, are the customer's responsibility as importer.
We are not responsible for delays caused by external factors beyond our reasonable control.
Customers are responsible for providing accurate shipping details.
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.

Contact Information

Store name: Lamora Home
Company name: ProshipeCommerce

Business Address
Bijvang 33
4817 DD Breda
Netherlands

Registration number: 95306943
VAT number: NL005144341B74

Email: support@lamorahome.com
Phone: +61 2 9098 4495

Customer service hours:
Monday – Saturday: 9:00 – 17:00, Sydney time, AEST/AEDT
Sunday: Closed

We aim to respond to customer enquiries within 1 business day during our customer service hours.