Privacy Policy

Privacy Policy

Last updated: 11 May 2026

Lamora Home operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience.

Lamora Home is operated by ProshipeCommerce, a business registered in the Netherlands, and provides products and customer support to customers in Australia. Lamora Home is powered by Shopify so that we can provide the Services to you.

This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • contact information, including your name, billing address, shipping address, telephone number, and email address;
  • order and transaction information, including the products you purchase, return, exchange, or cancel, as well as order history and order-related preferences;
  • payment information, including payment method details, billing details, and payment confirmation information;
  • account information, including any account login details, saved preferences, and information you provide when creating or managing an account;
  • communications, including information you share when you contact us by email, phone, contact form, or customer service request;
  • device and technical information, including your IP address, browser type, device type, operating system, time zone, and network connection information;
  • usage information, including how you browse our website, which pages or products you view, how you interact with the Services, and information collected through cookies and similar technologies.

Payment processing may be handled securely by third-party payment providers. We do not intentionally store full payment card details unless required for payment processing, fraud prevention, or legal purposes.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • directly from you, when you place an order, create an account, subscribe to marketing communications, contact us, submit a form, or otherwise provide information through our website;
  • automatically through the Services, including through cookies, pixels, log files, and similar tracking technologies when you browse or interact with our website;
  • from service providers, such as payment processors, shipping providers, analytics providers, fraud-prevention providers, and customer support platforms;
  • from partners or third parties, such as advertising, marketing, analytics, or fraud-prevention partners, where permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide and operate our Services

We use your information to process orders, handle payments, arrange shipping, provide order confirmations, send shipping updates, manage returns and refunds, and otherwise operate our website and store.

To manage your account

If you create an account with us, we use your information to maintain and manage your account, preferences, and account-related services.

To communicate with you

We use your information to respond to questions, customer service requests, complaints, return requests, and other communications you send to us.

To improve our website and customer experience

We use information about how customers use our website to improve site performance, navigation, product presentation, customer service, and the overall shopping experience.

For marketing and advertising

Where permitted by law, we may use your information to send you promotional emails, newsletters, or other marketing communications, and to show you relevant ads on our website or on third-party platforms.

You can opt out of marketing communications at any time.

For security and fraud prevention

We may use your information to verify purchases, detect suspicious or fraudulent activity, protect our Services, and maintain the security of our systems and customers.

To comply with legal obligations

We may use your information to comply with legal, tax, accounting, regulatory, or law enforcement obligations, and to enforce our Terms and Conditions and other policies.

4. How We Share Personal Information

We may share your personal information in the following circumstances:

  • with Shopify, which powers our online store and may process personal information to provide hosting, checkout functionality, analytics, fraud prevention, and platform-related services;
  • with payment processors and financial service providers to process payments and refunds;
  • with shipping carriers, fulfilment providers, and logistics partners to deliver orders;
  • with customer support platforms to respond to enquiries and service requests;
  • with analytics providers to understand website performance and customer interactions;
  • with marketing and advertising partners, where permitted by law, to help us market our products and Services;
  • with fraud prevention, security, and IT service providers;
  • with professional advisers, such as accountants, legal advisers, insurers, or consultants where necessary;
  • in connection with a business transaction, such as a merger, acquisition, financing, sale of assets, or restructuring;
  • where required or permitted by law, legal process, lawful requests from public authorities, or to protect our rights, property, customers, or business.

We do not sell your personal information in the ordinary sense of directly exchanging your personal information for money.

5. Relationship with Shopify

Our store is hosted by Shopify. As a result, Shopify may collect and process certain personal information about your access to and use of the Services in order to provide hosting, checkout functionality, analytics, fraud prevention, payments, and platform-related services.

Information that you submit through our website may be shared with Shopify and certain third parties that help support Shopify’s infrastructure and services.

For more information about how Shopify handles personal information, you may review Shopify’s privacy materials.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, log files, and similar technologies to:

  • operate our website;
  • remember your preferences;
  • keep items in your cart;
  • understand how customers use our Services;
  • improve website performance;
  • support analytics;
  • support advertising and marketing.

These technologies may collect information such as your IP address, browser type, device type, pages viewed, session activity, referring URLs, and interactions with our website.

Depending on your location, you may be presented with a cookie banner or consent tool that allows you to manage your cookie preferences.

You may also be able to control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

7. Marketing Communications

If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may send you information about our products, promotions, new arrivals, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us using the details provided below.

Even if you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations, shipping notifications, return updates, refund notifications, or important service-related communications.

8. Third-Party Websites and Links

Our website may include links to third-party websites, applications, or services. We are not responsible for the privacy, security, or content of those third-party websites or services.

If you choose to interact with third-party services, your information will be governed by their own privacy policies and terms. We encourage you to review those policies before providing personal information.

9. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their place of residence.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to review and, where required, delete the information.

10. Data Retention

We retain personal information for as long as necessary to:

  • provide the Services;
  • complete transactions;
  • manage orders, returns, and refunds;
  • fulfil legal, tax, accounting, or regulatory obligations;
  • resolve disputes;
  • prevent fraud;
  • enforce our agreements;
  • maintain appropriate business records.

The specific retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will delete it, anonymise it, or securely store it in accordance with applicable law.

11. Security of Your Information

We take reasonable administrative, technical, and organisational measures to help protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

You are also responsible for keeping your account credentials and login information secure.

12. International Transfers

Because Lamora Home is operated from the Netherlands and uses service providers such as Shopify, your personal information may be transferred to, stored in, or processed in countries outside Australia.

These countries may include the Netherlands, Australia, the United States, Canada, countries in the European Economic Area, and other countries where our service providers or partners operate.

Where required by applicable law, we take reasonable steps to ensure that personal information transferred internationally is protected by suitable safeguards.

By using our Services, you understand that your personal information may be processed in countries that may have different data protection laws than those in your country of residence.

13. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • request restriction of or object to certain processing;
  • request portability of your personal information;
  • withdraw consent where processing is based on consent;
  • opt out of receiving direct marketing communications.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

14. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us first using the contact details below.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact your local privacy regulator or data protection authority, including the Office of the Australian Information Commissioner where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page, and the revised version will apply from the date it is published unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

16. Contact Details

Store name: Lamora Home
Company name: ProshipeCommerce

Business Address
Bijvang 33
4817 DD Breda
Netherlands

Registration number: 95306943
VAT number: NL005144341B74
Email: support@lamorahome.com
Phone: + 61 29 0984495

Customer Service Hours
Monday – Saturday: 9:00 – 17:00, Sydney time, AEST/AEDT
Sunday: Closed

We aim to respond to enquiries within 24 hours.